**For testing... Tagged at product level (not edition level) for both QBO International AND QBO and tagged for South Africa.**
If you are questioning the balance of one of your accounts a discrepancy report is normally the quickest way to find what has changed.
- Choose Reports > Balance Sheet.
Note: If the discrepancy is in an income or expense account, select the Profit & Loss report instead. - In the upper right, set the Report Period to All Dates and click Run Report.
- Click on the dollar amount for the account you are checking to bring up the transaction report.
- In the upper left, click the Customize button.
- Under Rows/Columns, click change columns.
- In the box on the left, double click Clr and Last Modified to add them to the report and click Run report.
- Click the drop down next to Sort and choose Last Modified
Note: If you are running this report to check for discrepancies during a reconciliation, under the Dates section set Last Modified Date to customer and list date of the last reconciliation in the From box. - Set the Sort to Descending order
- Click Run Report.
This will report will enable you to look at transactions modified within the date range set. If you do not see the discrepancy in this report, then the account might be affected by a deletion. To check for deleted transactions you will need to check the Audit Log.
- Click the Gear > Audit Log.
- Click Filter and input the appropriate date range.
- Click Apply.
- Look to the Event column to find deletions (they should stand out since they'll be some of the only transactions without links).
- If you find the deletion, click the View link under the History column to see details for the deleted transaction.