If sub-customers are set to Bill With Parent, their names display differently when adding delayed or time charges. The way the name shows depends on the following:
- If the Company Name field is filled out in the sub-customer's Customer Information screen, that Company name will appear on the parent invoice above the sub-customer's charges.
- If there is no Company Name entered in the sub-customer's Customer Information screen, the Full Name will appear on the invoice above the sub-customer's charges.
- If there is no Company Name or Full Name (and just a Display Name defined), the Parent's name, a colon and the sub-customer's name will appear as a title and at the bottom of the charges.
Please note that these rules apply only if the Description option is checkmarked in your company Preferences.
- Go to the "Gear" icon and click Company Settings.
- On the left of the screen, click Form Delivery
- On the right, click the Customize button.
- On the left of the screen, click Activity Table Columns.
- On the right, click Description to mark it.
- Click Save.
Note: If your sub-customers are marked, "bill with parent", then you can create a Statement for the Parent customer and it will show all invoices for both the Parent and the Subcustomer.
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