☰
✕
Sign In

Why sign in to the Community?

  • Submit a question
  • Check your notifications
Sign in to the Community or Sign in to TurboTax and start working on your taxes
Community Manager
posted Apr 11, 2018 2:30:41 PM

Start your computer in Safe Mode

To start your computer on Safe Mode follow the steps according to your version of Windows:

Windows 98/Me
Windows 2000
Windows XP
Windows as part of a multiboot system
Windows Vista

------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Windows 98/Me

  1. Restart the computer.
  2. Just after the POST diagnostics and memory count, start pressing the F8 key.
  3. On the Startup Menu, choose Safe Mode.

or you may use the System Configuration Utility Method.

  1. While in Normal mode, Close all programs.
  2. Click Start, Run and type MSCONFIG in the box and click OK.
  3. In the System Configuration Utility, on the General Tab,  click the Advanced Button.
  4. In the Advanced Troubleshooting Settings dialog box, check Enable Startup Menu. Click OK. Click OK again when the System Configuration Utility reappears.
  5. You will be prompted to restart the computer. Click Yes. The computer will restart in Safe mode.
  6. When you are finished with troubleshooting in Safe mode, open MSCONFIG again and uncheck "Enable Start-up Menu." under the Advanced Menu, then click OK and restart your computer.

------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Windows 2000

  1. If the computer is running, shut down Windows, and then turn off the power.
  2. Wait 30 seconds, and then turn the computer on.
  3. When you see the black-and-white Starting Windows bar at the bottom of the screen, start tapping the F8 key. The Windows 2000 Advanced Options Menu appears.
  4. Ensure that the Safe mode option is selected. In most cases, it is the first item in the list and is selected by default.
  5. Press Enter. The computer then begins to start in Safe mode.
  6. When you are finished with all troubleshooting, close all programs and restart the computer as you normally would.

------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Windows XP

If Windows XP is the only operating system installed on your computer, booting into Safe Mode with these instructions.

  1. If the computer is running, shut down Windows, and then turn off the power.
  2. Wait 30 seconds, and then turn the computer on.
    Start tapping the F8 key. The Windows Advanced Options Menu appears. If you begin tapping the F8 key too soon, some computers display a "keyboard error" message. To resolve this, restart the computer and try again.
  3. Ensure that the Safe mode option is selected.
  4. Press Enter. The computer then begins to start in Safe mode.
  5. When you are finished with all troubleshooting, close all programs and restart the computer as you normally would.

To use the System Configuration Utility method

  1. Close all open programs.
  2. Click Start, Run and type MSCONFIG in the box and click OK.
  3. The System Configuration Utility appears, On the BOOT.INI tab, Check the "/SAFEBOOT" option, and then click OK and Restart your computer when prompted.
  4. The computer restarts in Safe mode.
  5. Perform the troubleshooting steps for which you are using Safe Mode.
  6. When you are finished with troubleshooting in Safe mode, open MSCONFIG again, on the BOOT.INI tab,  uncheck "/SAFEBOOT" and click OK to restart your computer.

------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Windows as part of a multiboot system

Use this method ONLY if you have multiple operating systems installed on your computer.

  1. If the computer is running, shut down Windows, and then turn off the power.
  2. Wait 30 seconds, and then turn the computer on.
  3. When the Boot loader menu (list of the available operating systems) appears, use the arrow keys on the keyboard to select the version of Windows that you want.
  4. Press Enter, and then immediately begin tapping the F8 key. The Windows Advanced Options menu appears.
  5. Scroll to and select the Safe mode menu item, and then press Enter.

------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Windows Vista

Windows Vista is similar to Windows XP for starting in Safe Mode.

  1. Turn the computer on or Restart the computer.
  2. Start tapping the F8 key. The Windows Advanced Boot Options Menu appears. If you begin tapping the F8 key too soon, some computers display a "keyboard error" message.
  3. To resolve this, restart the computer and try again.
  4. Ensure that the Safe mode option is selected (the top option).
  5. Press Enter. The computer then begins to start in Safe mode.
  6. When you are finished with troubleshooting, close all programs and restart the computer as you normally would.

To use the System Configuration Utility method:

  1. Close all open programs.
  2. Click Start, then Search.
  3. Type MSCONFIG in the box and click OK.

When the System Configuration Utility appears:

  1. Go to the BOOT tab and check the SAFEBOOT option.
  2. Click Network and OK.
  3. Restart your computer when prompted.

The computer will restart in Safe mode. When you are finished with troubleshooting in Safe mode, follow the same steps to uncheck the options for SAFEBOOT and Network. The computer will then restart in normal mode.

Back to top

2652

0 70
0 Replies